Contact & FAQ
Questions about plants, design or the community? We'd love to hear from you.
Get in touch
The easiest way to reach us is a direct message. We read every one.
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Frequently asked questions
When can I buy plants?
We're preparing our first collections now. Sign up to The Weekly Bloom at the bottom of this page and you'll be the first to know when The Sill opens.
Do you deliver?
Delivery details will be shared when the shop opens. Sign up to our newsletter for updates.
Which plants are safe for cats and dogs?
Every plant in The Sill is labelled. Use the "Pet-friendly" filter to see only non-toxic plants. Our labels are a general guide: if your pet eats any plant and seems unwell, contact your vet straight away.
I'm a complete beginner. Where should I start?
Try our Plant Finder in The Sill. Three quick questions will suggest plants for your light and lifestyle. Snake Plants, ZZ Plants, Spider Plants and Cast Iron Plants are all very forgiving.
How often should I water my plants?
There's no single rule: it depends on the plant, the light and the season. Most houseplants prefer the top of the soil to dry out a little between waterings, and need less water in winter. Each plant's care guide in The Greenroom has specific advice.
Why are my plant's leaves turning yellow?
The most common cause is overwatering. Check that the pot drains freely and let the soil dry out more between waterings. Too little light or a cold draught can also cause yellowing.
How do I join the book discussions?
Head to The Bookshelf and sign in to the discussion area to share reviews and reply to others.
What is the Floreamus Una app?
It's our free plant-care and well-being app. It helps you track watering, get reminders and check in on how you're feeling. You'll find the link in The Greenroom.
Do you work with interior designers or businesses?
We'd love to hear from you. Send us a message on Instagram and tell us about your project.